Returns & Exchanges
At Siam Store, we prioritize the freshness and quality of our authentic Thai ingredients. If you are not completely satisfied with your purchase, please contact us within 48 hours of delivery to initiate a return or exchange.
Contact Support
Email our customer service team with your order number and photos of the items you wish to return or report as damaged.
Verification Process
Our quality control team will review your request within 24 hours to ensure it meets our safety and hygiene standards for food returns.
Return Shipment
Once approved, pack the items securely in their original packaging and use the provided prepaid shipping label to send them back to our warehouse.
Refund Issuance
After we receive and inspect the returned goods, a refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing